Remote Sim Unlock restored

Incident Report for Trustonic

Resolved

This incident has been resolved.
Posted Feb 18, 2019 - 20:50 UTC

Monitoring

Service is restored. Monitoring.
Posted Feb 18, 2019 - 20:43 UTC

Update

Rollback is still in progress. Next update in 1 hour.
Posted Feb 18, 2019 - 20:10 UTC

Update

Software update is being rolled back.
Posted Feb 18, 2019 - 18:52 UTC

Update

We are continuing to work on a fix for this issue.
Posted Feb 18, 2019 - 18:27 UTC

Identified

During a routine software release the RSU service stopped responding to customers. There is a fix in progress.
Posted Feb 18, 2019 - 18:26 UTC
This incident affected: Remote SIM Unlock.
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